1. Introduction

L Driving School Pty Ltd ("we", "our", "us") is committed to protecting the privacy of our students, website visitors, and anyone who interacts with our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (ldrivingschool.com.au), booking a lesson, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Date of birth
• Residential address and suburb
• Email address and phone number
• Learner licence or driver licence number and details
• Emergency contact details
• Payment and billing information (processed securely via third-party payment providers)
• Lesson booking history and progress notes
• Log book records and driving hours
• Communications between you and our instructors or support team
• Website usage data (cookies, IP address, browser type, pages visited)
• Google Analytics and tracking data collected via Google Tag Manager

3. How We Collect Information

We collect personal information through:

• Our website booking system (powered by Yloodrive)
• Phone, email, or in-person enquiries
• During driving lessons from our instructors
• Third-party platforms including Google (reviews, analytics), Facebook, and Instagram
• Cookies and similar tracking technologies on our website

4. Why We Collect Your Information

We use your personal information to:

• Schedule, manage, and deliver driving lessons
• Process payments and issue receipts or invoices
• Track your learning progress, driving hours, and log book entries
• Communicate with you regarding bookings, reminders, and updates
• Provide customer support and respond to enquiries
• Improve our services, website, and user experience
• Comply with legal and regulatory obligations, including NSW transport and licensing requirements
• Send promotional communications (only with your consent, and you may opt out at any time)

5. Disclosure of Personal Information

We may share your personal information with:

• Our driving instructors, solely for the purpose of delivering your lessons
• Yloodrive Pty Ltd, our booking and scheduling platform provider
• Payment processors for secure transaction handling
• Transport for NSW or other government authorities, where required by law
• Professional advisors including accountants, legal counsel, and insurance providers
• Marketing and analytics platforms (in de-identified or aggregated form only)

6. Cookies and Tracking Technologies

Our website uses cookies, Google Tag Manager (GTM-WKW92TND), and similar technologies to analyse website traffic, improve user experience, and serve relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

7. Data Storage and Security

Your personal information is stored securely using industry-standard measures, including encrypted databases, secure servers, and restricted access controls. We take reasonable steps to protect your information from unauthorised access, modification, disclosure, or destruction.

Where your data is processed or stored by third-party service providers (including cloud-based platforms), we ensure those providers maintain appropriate security standards.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. When your information is no longer needed, we will securely delete or de-identify it.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of receiving promotional communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

11. Photos on Social Media

At L Driving School, we love celebrating our learners' success. We may share a photo of you after you pass your driving test on our social media platforms, including Facebook and Instagram.

If you do not wish for your photo to be published in any form, please let your instructor know.

12. Children's Privacy

Our driving lessons are available to individuals who hold a valid NSW Learner Licence (minimum age 16). Where a student is under 18 years of age, we may collect information from a parent or guardian with their consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

15. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.